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Merchandise purchased on-line through our site (regardless of whether you picked it up at a store or had it delivered to your home), which meets the return guidelines above, may be returned via mail to our authorized return center. Before returning anything by mail to us, you first must obtain a Return Authorization ("RA"). Any returns mailed to us without a pre-approved RA may be refused without notice, automatically returned, and a handling fee assessed. An RA is good for 10 days. Please note you will be responsible for all shipping and insurance charges for returns, unless otherwise indicated. Stop by and see us.

Please tell me who I can call about a poor experience I''ve just had in my local store? First, we''re sorry we didn''t live up to your expectations. That''s not what we wish for any customer and we''d like to know about the details so that we can ensure it doesn''t happen again. If you haven''t spoken to your local store manager about this, please give him/her a call. If you have panasonic spoken to the manager dvd and remain unsatisfied, please call our Cool-Line. My Extended Service Plan expires soon. Is it renewable? Many products are eligible for ESP renewal. My Performance Guarantee Plan expires soon. Is it renewable? Many products are eligible for our Performance Guarantee renewal.

In order to take advantage of our Low Price Guarantee, you must visit your nearest store, as we do not provide on-line price matches. Our Low Price Guarantee does not apply when the price includes bonus or free offers, special financing, installation or rebate, or to one-of-a-kind or other limited offers or against a competitor''s tagged price that is not in an advertisement. For cellular phones and pagers, our Low Price Guarantee applies to home hardware only, provided that the competitor''s service provider, service plans, terms and conditions are the same. If we do not operate a store in your local market, "your market" will be considered to be the market closest theaters to you in which our company does operate a store. Certain competitors in the applicable market may be excluded from this offer. (See the appropriate store for details.) All published prices, specifications and services are subject to change without notice.